COVID Summer 2020 rolls on and things are constantly changing and evolving here at PBL as they are everywhere.
UPS is the only carrier we are currently using for the international shipment of parcels. If USPS ever manages to get their international shipping act together, we will once again offer their services.
After not offering domestic USPS as a shipping option in April and May, it is now once again an option during checkout (both standard and first class). However, USPS standard shipments (a.k.a. Priority Mail) have been averaging 1-2 weeks transit time. USPS First Class shipments are averaging 2-3 weeks transit time. USPS tracking statuses are not reliable and not always accurate.
Domestic UPS and FedEx seem to be operating within their normal delivery timeframes.
Local curbside pick up is now being offered. You will see that curbside option during the checkout process. If you have problems completing the online option of curbside pickup, simply email firstname.lastname@example.org or email@example.com. Let either of us know what you would like to pick up and when you will be arriving. We will confirm the order and the pick up time in a return email. Please do not arrive without confirmation from one of us. Once you arrive, give us a call (847-515-3415) and let us know you are here. We will then bring your parts out to your vehicle.
July 06, 2020
As of May 29th, Illinois has lifted its shelter in place order. Pinball Life is once again working at full staff. Many internal changes have been made to account for the continued presence of the COVID-19 virus. Please bare with us as we adjust to these changes and the *new normal*.
June 02, 2020
The Shelter In Place order continues thru May in Illinois. We continue to ship orders within 2 business with few exceptions. Thank you for your continued support and patience while we work on your order.
See below for some common questions regarding shipping during this crisis.
- Why is shipping so expensive? We continue to only offer UPS during the Shelter In Place. UPS is quoting the minimum 1 pound rate to your location plus any UPS Covid-19 surcharges (international customers only). This makes small parcels a bit expensive to ship. Heavier parcels continue to ship at a very competitive rate.
- When will you offer the US Postal Service and FedEx again? Yes, eventually we will once again offer these shipping services, but as of now we do not know exactly when this will be.
- Why am I getting an error that says shipping cannot be calculated? If you are in Canada, please read the next bullet. For US customers, since we are only shipping via UPS, UPS does not ship to PO boxes. If you store a physical address in address line 1 and a PO Box in address line 2, the PO Box is causing the problem. Please remove the PO Box.
- I'm in Canada and I can't checkout or get a shipping quote, what's wrong? The UPS estimate shipping process does not work with Canada. So, to see the correct shipping, please continue thru the checkout process. When entering your shipping address, use your 2 letter province abbreviation with both letters in CAPS. Do not spell out the province. You can cancel the checkout process by clicking our Pinball Life logo in the upper left corner to cancel the order if you do not like the quoted shipping amount.
May 20, 2020
While the Shelter In Place order is still in effect in Illinois because of Covid-19, we are still shipping orders. For the safety of our staff, all employees are at home while our immediate family is working 7 days a week to ship orders placed online. So far we have been able to ship all orders in our normal turnaround time; 1 to 2 business days. Thank you in advance for your patience as we get your orders shipped out!
The only shipping service we are using during this crisis is UPS. They are delivering and picking up parcels at our dock with no-touch/contact service. Once the Shelter In Place order has been lifted and things begin to return to normal, we will add back FedEx and USPS as shipping options.
We are taking calls and will most likely direct all technical questions to our staff working from home.
Local pickups are still not available at this time.
March 31, 2020