Frequently Asked Questions
I need items I cannot find on your site. What should I do?
I have emailed you several times but have not received a response from you. What gives?
I live in the local Chicago area and would like to pick up some parts. May I do that?
What types of payment do you accept?
How do I purchase gift certificate?
How do I redeem a gift certificate?
What is the warranty period for your products?
Where do I find my Loyalty Points?
A: You will need to call for assistance if you can’t remember your email address. We can look up your profile based on your last name and find your email address. Please call us at 847-515-3415 or email [email protected] for all login issues.
A: Check your spam or trash folder. Not there? Some internet service providers decide to completely block the emails from pinballlife.com. Please call us at 847-515-3415 or email [email protected] for all login issues.
Q: I need items I cannot find on your site. What should I do?
A: Searching for parts on our website using the original manufacturers part number is the most effective way to find out whether or not we have the part available. Our site’s search engine is located towards the upper right hand corner of each page. 99% of the parts we stock are available on our website. If you are really desperate for a part you cannot find, email us at [email protected] and ask about it.
Q: I have emailed you several times but have not received a response from you. What gives?
A: We respond to all emails within 24 hours with very few exceptions. You can try checking your spam, trash or promotions folder for our response. If you have an AOL email account our response may be getting blocked by your ISP. Dump AOL. It sucks.
Q: I live in the local Chicago area and would like to pick up some parts. May I do that?
A: You may place an order online for curbside pickup. You will see this option in the checkout process on the shipping method page. When you arrive at your designated day and time, please call 847-515-3415 and we will walk your order out to your car. If you would like to pay cash, please email [email protected].
Q: What types of payment do you accept?
A: For online orders we accept Visa, Mastercard, Discover and American Express credit cards. We also accept PayPal payments. All local pickups are cash only.
Q: How do I purchase gift certificate?
A: From the category navigation menu on the left, select “Gift Certificates” Fill out the required fields. Add the certificate to your cart and proceed to checkout. You can email the certificate to yourself if you do not want the recipient to know that you’ve purchased it yet.
Q: How do I redeem a gift certificate?
A: Log in or create an account on our website. When viewing your account, from the left navigation menu, choose “Redeem Gift Certificate” Enter your gift certificate code from the email you received into the field and click Redeem. You account will store your gift certificate amount and be available for use during checkout on your next purchase.
Q: What is the warranty period for your products?
A: Electronic components (DMDs, LCDs, other displays, transistors, chips, capacitors, optos, etc.) are warrantied for 90 days, with the exception of Stern node boards. We offer no warranty (no refunds, no returns) on all the Stern node boards we sell. All other products are warrantied for 9 months. You may return damaged or defective merchandise within 5 business days after the delivery date for a full refund. If you have changed your mind about a product you have purchased, you may return it within 5 business days. The product must be in new, re-sellable condition (installed analog displays cannot be returned) and you are responsible for paying return shipping. Items must be returned BEFORE a refund is issued. This goes for domestic and international orders.
A: Our business is located in Illinois and we have always charged sales tax for all orders shipping to an IL address. On 4/1/2020, we began charging sales tax in some other states due to the South Dakota vs Wayfair Inc court ruling (https://www.avalara.com/us/en/learn/sales-tax/south-dakota-wayfair.html). As of 4/1/2020, we also charge sales tax in Georgia, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Washington and Wisconsin. As of 4/1/22, we are now required to charge sales tax in the following states: Colorado, Florida, Nebraska, Nevada, Utah and Virginia. Sales tax is determined on your shipping address. If you have a reseller's tax exempt ID in one of the states we charge sales tax in, please contact Margaret, [email protected], so we can modify your account. In the future, if we reach nexus in another state per the court ruling, we may begin charging sales tax in a new state.
Q: Where do I find my Loyalty Points?
A: You must be logged into your Pinball Life account. Once logged in, click on the My Account link in the upper right corner of our site. Depending on your screen size, you scroll down and the Loyalty Points has its own section and you can view your points balance and history. On a mobile device, to navigate to your account information, go to the top left of your screen (the 3 lines to the left of the PBL logo).
Q: How do I use my Loyalty Points?
A: You will not see the loyalty points when viewing your cart. To use your points, you have to start the checkout process. You will have the option to use your points when selecting your payment method. At this time, unfortunately, using loyalty points does not work when paying your balance with PayPal. PayPal and loyalty points cannot be used together. We do not know when this issue will be fixed. So, you can save your points for a future order or checkout with a credit card. Credit/debit cards work with loyalty points.
Q: What happens if something is missing from my order?
A: If you believe something is missing from your order, please first check all the packing material. Items we sell can be light, small and transparent and may be wrapped in bubble wrap to protect the products. Small items may also be hiding in the packing peanuts. Many products we sell are small and we pack and ship items in baggies within baggies. Please check all baggies for nested items. After checking all the packing material, you must report any missing items within 5 business days of receiving your package. After that timeframe, we cannot proceed with any further investigating of the missing products and we will be unable to process a replacement or refund.