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11930 Oak Creek Parkway, Huntley, IL 60142, USA
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Frequently Asked Questions


FAQ's

Q: I can’t remember my password. What should I do?

A: When attempting to log in, click on the link “Forgot Password?” Enter the email address associated with your account and a temporary password will be sent to the email address you entered. You will be emailed a link that will reset your password and allow you to enter a new one.

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Q: I can’t remember the email address I used to register with on your site. What should I do?

A: You will need to call for assistance if you can’t remember your email address. We can look up your profile based on your last name and find your email address. Please call us at 847-515-3415 or email pinballoffice@gmail.com for all login issues.

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Q: I clicked on the “Forgot Password” link but I never received a temporary password. What is happening?

A: Check your spam or trash folder. Not there? Some internet service providers decide to completely block the emails from pinballlife.com. Please call us at 847-515-3415 or email pinballoffice@gmail.com for all login issues.

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Q: I’ve done all the things above and am STILL unable to log in. HELP!!!

A: You’ve just about come to the end of your rope, sorry. Please call us at 847-515-3415 or email pinballoffice@gmail.com for all login issues.

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Q: I was in the middle of placing big order and the doorbell rang. I did not get back to my computer until the next day. When I returned my cart was empty. What happened?

A: Items SHOULD stay in your cart if you are using the same browser and device. All carts are emptied after 1 year.

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Q: I need items I cannot find on your site. What should I do?

A: Searching for parts on our website using the original manufacturers part number is the most effective way to find out whether or not we have the part available. Our site’s search engine is located towards the upper right hand corner of each page. 99% of the parts we stock are available on our website. If you are really desperate for a part you cannot find give us a call 847-515-3415 and ask about it.

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Q: I have emailed you several times but have not received a response from you. What gives?

A: We respond to all emails within 24 hours with very few exceptions. You can try checking your spam, trash or promotions folder for our response. If you have an AOL email account our response may be getting blocked by your ISP. Dump AOL. It sucks.

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Q: I live in the local Chicago area and would like to pick up some parts. May I do that?

A: Due to Covid-19, we currently do not allow walk-ins. You may place an order online for curbside pickup. You will see this option in the checkout process on the shipping method page. When you arrive at your designated day and time, please call 847-515-3415 and we will walk your order out to your car.

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Q: What types of payment do you accept?

A: For online orders we accept Visa, Mastercard, Discover and American Express credit cards. We also accept PayPal payments. All local pickups are cash only.

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Q: How do I purchase gift certificate?

A: From the category navigation menu on the left, select “Gift Certificates” Fill out the required fields. Add the certificate to your cart and proceed to checkout. You can email the certificate to yourself if you do not want the recipient to know that you’ve purchased it yet.

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Q: How do I redeem a gift certificate?

A: Log in or create an account on our website. When viewing your account, from the left navigation menu, choose “Redeem Gift Certificate” Enter your gift certificate code from the email you received into the field and click Redeem. You account will store your gift certificate amount and be available for use during checkout on your next purchase.

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Q: During the checkout process I selected USPS as my shipping carrier, but I received my package via FedEx or UPS. What gives?

A: We carry a few items (dot matrix displays, siderails, glass, RC-88 rubber cleaner, etc.) that are considered oversized and/or flammable by USPS’s standards. If you order these items they will be shipped via FedEx or UPS regardless of the carrier you selected. The items that are “FedEx or UPS Ground shipping only” are clearly marked on the items’ webpage.

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Q: What is the warranty period for your products?

A: Electronic components (DMDs, other displays, boards, optos, etc.) are warrantied for 90 days. All other products are warrantied for 9 months.You may return damaged or defective merchandise within 5 business days after the delivery date for a full refund. If you have changed your mind about a product you have purchased, you may return it within 5 business days. The product must be in new, re-sellable condition (installed analog displays cannot be returned) and you are responsible for paying return shipping. Items must be returned BEFORE a refund is issued. This goes for domestic and international orders.

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Q: Do you charge sales tax?

A: Our business is located in Illinois and we have always charged sales tax for all orders shipping to an IL address. On 4/1/2020, we began charging sales tax in some other states due to the South Dakota vs Wayfair Inc court ruling (https://www.avalara.com/us/en/learn/sales-tax/south-dakota-wayfair.html). As of 4/1/2020, we also charge sales tax in Georgia, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Washington and Wisconsin. Sales tax is determined on your shipping address. If you have a reseller's tax exempt ID in one of the states we charge sales tax in, please contact Margaret, margaret@pinballlife.com, so we can modify your account. In the future, if we reach nexus in another state per the court ruling, we may begin charging sales tax in a new state.

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